HELP PAGE

In an effort to make your experience at Big Picture top-notch, we've complied a page of commonly asked questions. Please review the trouble-shooting tips prior to contacting the website administrator.

• Classroom "Login"
• Displaying the Wrong Classroom
• Can't see any images/buttons/downloads in the classroom
• Emails
• Gallery (Photo Uploads)
• PDF's
• Audio Files
• Other

Classroom "Login"
Q. I'm having trouble logging into my classrooms. It's taking me to a screen that says I'm already logged in.

A. It sounds like you may have forgotten to logout. There should be a button that allows you to "click here" to get into the classrooms. If that doesn't allow you into your classrooms, you'll need to delete your cookies/clear your cache/clear your history. This will give you a fresh start in the system.

Be sure to logout every time you access your account (logout is at the bottom of the blue page). If you continue to have problems accessing the system, try re-setting your password (under "My Account").

If you're still having trouble getting into the system, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you are encountering.

A. If you have more than 1 classroom open at a time, you're likely to experience some file "cross-over". Try deleting your cookies/clearing you cache/clearing your history. In the future, be sure you're only logged into one classroom at a time.

If you're still having trouble viewing the correct classrooms, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

A. This is a firewall issue. Your firewall settings won't allow the site to load. You'll need to reconfigured your firewalls to accept our pop-ups, third-party cookies, skyscraper ads, animations, and headers, and it will load the "missing" elements. Since our site has some pretty heavy security measures built around everything from the graphics to the PDFs, it can cause an issue with some firewall software' programs.

If you're still having trouble viewing the classroom buttons, images, etc, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

Emails
Q. I haven't been getting any of the weekly/daily emails.

A. First off, check your Junk Mail folder; it's possible your email software is sorting our emails into the folder. Also- double-check that your email address under "My Account" is correct. You'll want to add admin@bigpicturescrapbooking.com and any teacher email addresses to your contacts. These emails are always listed in the classroom.

If you're still having trouble receiving emails, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

Gallery
Q. My photos aren't posting to the gallery when I try to upload.

A. It could be a number of things. Make sure your images are no larger than 640 x 480. You can download free photo software that will allow you to re-size your images if you're not sure how to do this. One of the software programs other students have used with success is Fast Stone Image Resizer (http://www.faststone.org/).
Please try re-sizing your image, deleting the old one from the gallery & uploading again.

NOTE: Files must be in JPG format in order to upload properly.

Finally, file names cannot contain any spaces or special characters. For example:

If you're still having trouble posting photos, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

A. Are you using the latest version of Acrobat Reader (Version 7.0)?
This can be downloaded for FREE at www.adobe.com. Once you've installed the software, you'll need to reboot your computer before the software will function properly.

I've downloaded the latest version of Acrobat, and still am having problems viewing the files. What next?
Instead of clicking on the link, put your mouse over the link and "Right" click. A menu should pop out to the side. Select "Save Target As" and select your desktop (or anywhere else on your hard drive). Once the file has downloaded, open up the Acrobat program & find the file on your hard drive.

Tried that, still doesn't work. What next?
See if you can open any PDf files. To test this, try clicking on the this link http://www.creatingkeepsakes.com/images/ftp_images/Simple/2005/sep/blue.pdf

Can you view this PDF, and just not Big Picture PDF's? Please click the link below.

Can't view anything? You'll want to re-install Acrobat Reader. Try removing the old version first by Uninstalling, then downloading & installing the new version.

If you get an error message from Adobe Acrobat saying The file is damaged and could not be opened, or Expected a dict. object, or your browser hangs and the PDF does not open:

In Adobe Acrobat disable the fast view, and Display PDF in browser options.

1. Close your browser.
2. Open Adobe Reader.
3. Go to the Edit menu and select Preferences
4. In the left column select Internet
5. Uncheck Allow fast web view
6. Uncheck Display PDF in browser
7. Click OK, and try again

The PDFs will display in a separate window rather than in your browser window.

If you're still having trouble viewing the PDF files, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

Audio Files
Q. I can't listen to the audio.

A. We created our audio section with 3 different options. The first is streaming audio, which uses your computers existing media player. Just turn your speakers up, and this should play right from your browser. In the event that you can't hear the streaming file, you can download the audio file. Files will come through as "ZIP" documents, which will need to be uncompressed before you can listen to them. You can download free software to unzip files. Audio transcripts are also included for all of the classrooms.

If you're still having trouble listening to the audio files, please click here. Be sure to mention that you have tried the above suggestions & try to be as specific as possible about the problems you're encountering.

Other
If you're having any other trouble with the site, please contact our website administrator.